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The Ui Path robot handled the automation of the Bank Settlement report and reconciled the report with the core banking system application of the bank.
It takes 20 minutes for the user to manage a particular complaint and distinguish it (It is a UPI complaint or IMPS complaint). There was one department involved that used 6 applications, such as Siebel, Finacle, SSRS e-mail, EJ, Excel, and a web portal on desktop. The information was structured, with pre-determined rules and conditions. There were less than 5% of exceptions.
The Ui Path robot handled the automation of UPI and IMPS complaints which were reported on the portal. These complaints were further validated and processed accordingly as per the business requirement.
In today's scenario – it takes 10 minutes for the user to manage a single complaint. It was difficult to correlate complex multiple data sources from different EJ’s. Large and complex data files ( Ej’s ) resulted in a high human error rate at the time of processing.
The Ui Path robot handled the automation of ATM complaints that were raised by the customers. These complaints were further validated and checked and proofreading (Reading Data from EJ Logs) was done by the BOT. A complete report to the Business User was sent by the BOT.
The customer needed to automate the ATM Reconciliation process with a volume of 2000 transactions per month, an AHT of 400 seconds per transaction, and 3 FTEs. There were four departments involved that used two different applications on both web and desktop. The information was structured, with pre-determined rules and conditions.
The UiPath robot handled the interface between Siebel and Finacle applications. It exported various reports from the application and reconciled the data. The reconciliation report was sent to the nominated business user.
In today's scenario – it takes 10 minutes for the user to manage a single request for EMI Foreclosure. User dependency was more in this process resulting in the delay of the transaction.
The UiPath robot handled the automation of the EMI Foreclosure process. The requests were sent by the bank customers to foreclose the Existing Loan, further, these requests were approved and sent to the concerned team for foreclosure.
